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Refund and Returns Policy

Last updated: 31 October 2024

1. Overview

At Chennai Pookal, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

2. Returns

  • Eligibility for Returns:
    • Products must be unused and in the same condition as when received.
    • Products must be in the original packaging.
    • Returns must be initiated within [number of days, e.g., 30 days] from the purchase date.
  • Non-Returnable Items:
    • Certain items are not eligible for return, such as perishable goods, digital downloads, gift cards, and personal care items. Please contact us if you have questions about specific items.

3. Refunds

  • Refund Process:
    • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
    • If your return is approved, we will process the refund to your original payment method within [number of days, e.g., 7-10 business days].
  • Partial Refunds:
    • In some situations, only partial refunds may be granted (e.g., for items that show obvious signs of use, are missing parts, or were returned beyond the return window).

4. Exchanges

If you need to exchange an item for the same product (due to size, color, or defect), please contact us at 9677064229. Exchanges are subject to stock availability.

5. Shipping Returns

  • Return Shipping Costs:
    • Customers are responsible for covering return shipping costs unless the item was defective or we made an error in the order.
  • Shipping Address for Returns:
    • Please return items to: Chennai pookal, west Vanniar street, west kk nagar, chennai-600078.

We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of returned items.

6. Refund Exceptions

Some situations may prevent us from processing refunds, such as:

  • Items not returned within the specified return window.
  • Items not in their original condition or missing parts.
  • Any item not accompanied by a receipt or proof of purchase.

7. Contact Us

For questions related to returns and refunds, please contact us at: 9677064229.

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