Last Updated: 31 October 2024
Thank you for shopping with Chennai Pookal. This Shipping and Delivery Policy outlines how and when your order will be shipped. By placing an order on our website, you agree to the terms outlined below.
1. Shipping Rates and Services
1.1 Shipping Rates:
- Shipping costs are calculated based on order size, weight, destination, and shipping method.
- shipping is available for orders over 5000 within Tamilnadu.
- Rates will be displayed at checkout after you provide your shipping address.
1.2 Shipping Providers:
- We ship using trusted providers like [list of providers, e.g., FedEx, UPS, USPS, etc.].
- Shipping charges extra depends location
2. Delivery Locations
2.1 Domestic Shipping:
- We currently ship to Tamilnadu, banglore.
2.2 International Shipping:
- [If applicable] We also offer international shipping to select countries. Delivery times and rates vary depending on the destination.
3. Order Processing Time
3.1 Processing Time:
- Orders are processed within [e.g., 1-2 business days] after payment confirmation.
- Orders placed on weekends or holidays will be processed the following business day.
3.2 Expected Delivery Times:
- Domestic Orders: [Estimated time, e.g., 3-7 business days]
- International Orders: [Estimated time, e.g., 10-20 business days]
- Please note that delivery times are estimates and may vary due to factors beyond our control (e.g., customs delays).
4. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information to monitor your order’s progress. Please allow 24 hours for the tracking information to update.
5. Shipping Delays
We strive to meet our estimated delivery times, but unforeseen circumstances (e.g., weather conditions, customs delays, pandemics) may result in delays. We are not responsible for such delays and appreciate your patience.
6. Damaged, Lost, or Stolen Packages
6.1 Damaged Packages:
- If your package arrives damaged, please contact us immediately at 9677064229 . Include a description and photo of the damage. We will work to resolve the issue.
6.2 Lost or Stolen Packages:
- If your package is marked as delivered but has not been received, please reach out to us. After investigating with the shipping provider, we will provide you with a resolution.
7. Address Errors
Please ensure your shipping address is correct before finalizing your order. We are not responsible for orders delivered to an incorrect address due to a mistake made by the customer. If you realize you’ve entered the wrong address, contact us as soon as possible at 9677064229.
8. Contact Us
For questions about shipping or delivery, please contact us at:
9677064229
9AM to 6PM